Roma Finance is a specialist commercial lender established 15 years ago, helping clients realise their property ambitions - from auction purchases to land development. As the business scaled rapidly and envisioned a more technology-forward future, Roma Finance needed a managed service provider (MSP) that could match its ambitions, enhance its infrastructure, and improve cyber security - all without disrupting day-to-day operations.
"One of the most immediate benefits of working with Apex was their approach to cyber security... There have been occasions where an issue was resolved before we were even aware of it...Apex are highly responsive to support tickets and clear about prioritisation. Emergencies are dealt with immediately, and lower-priority issues are resolved within the agreed SLA."
- Adam Bates, Business Architect, Roma Finance
Prior to engaging Apex Computing, Roma Finance managed its IT support in-house as part of its facilities management function. While this was suitable during their earlier growth phases, it began showing limitations as the company expanded in both headcount and digital complexity. Roma needed:
"When we first met Apex, it felt like we'd found a partner we could grow with."
- Adam Bates, Business Architect, Roma Finance
One of the first major projects Apex delivered was a complete office wifi overhaul - ensuring the network was robust, secure, and scalable. Despite the inevitable teething problems, Apex's hands-on, on-site approach ensures swift resolution and minimal disruption.
With a focus on financial services, Apex implemented a layered cyber security approach, providing:
Apex also guided Roma Finance through both Cyber Essentials and Cyber Essentials Plus certification, significantly enhancing its security posture.
Roma Finance operates across office, home, and field environments. Apex provided:
This flexibility empowered Roma Finance's team to stay connected and effective - regardless of location.
Beyond ticket resolution, Apex demonstrated genuine partnership. Examples include:
Roma Finance evaluated several providers but chose Apex Computing based on trust, transparency and commercial clarity. Apex was open about what it could - and couldn't - deliver, which built confidence from the start. The decision was further cemented by Apex's:
"It's not transactional, but ongoing and collaborative... Speak to Apex. If you're looking for a long-term, professional IT relationship, it's hard to go wrong. They've been transparent, reliable, and a true partner throughout."
- Adam Bates, Business Architect, Roma Finance
Apex ensured a smooth IT transition from Roma Finance's outgoing provider by: