About JLES Group
JLES Group is a nationwide civil engineering and infrastructure project management organisation working with major house builders across the UK.
With teams depending on reliable systems, secure data and fast access to support, IT plays a vital role in keeping the business moving. From day-to-day operations to cyber security and urgent technical issues, JLES needs technology that supports the pace and pressure of its work.
After experiencing unreliable support from previous third-party providers, JLES Group needed an IT partner it could trust — one that would respond quickly, understand the urgency of its operations and provide confidence that issues would be dealt with properly.
The ChallengeTransitioning from Unreliable Support
Before working with Apex Computing, JLES Group had experienced unreliable support from previous third-party providers. For a business where IT is critical to daily operations, this created frustration and risk.
The business needed support that was fast, dependable and practical, particularly as cyber security threats continued to increase.
Key challenges included:
● Protecting business data and improving cyber security● Managing risks from remote threats and malicious links
● Getting fast support when systems or users needed help
● Avoiding long queues and slow third-party response times
● Finding a provider that understood business urgency
● Building a trusted relationship with an IT partner
“If your IT is that critical to your business, when something goes down, you want to be able to speak to somebody. You want to be able to get hold of somebody. You want to be able to try and find a fast solution.”
For JLES, IT downtime has a direct impact on productivity. When something goes wrong, the business needs to speak to someone quickly, find a solution and keep moving.
The SolutionA Trusted Technology Partner
JLES Group chose Apex Computing because it needed a trusted technology partner that could combine responsive support with practical advice and a genuine understanding of the business.
Fast, Reliable Support
Apex gives JLES quick access to knowledgeable support when issues arise.
Practical-Problem Solving
The team looks for solutions that keep the business moving, not unnecessary delays.
Cyber Security Focus
Apex supports JLES with the growing challenge of data security and cyber threats.
Business Continuity
Apex understands the urgency of keeping JLES operational when IT issues occur.
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