CASE STUDY: ROAD MAINTENANCE SERVICES LTD
Road Maintenance Services Ltd (RMS), based in High Legh, Lymm, is a well-established road and highway maintenance business, specialising in asphalt preservation, cauts, surface dressings and micro asphalt, as well as footways, decorative finishes and consultancy. Having developed solutions that create cost-effective asset management, reduce congestion and are environmentally-friendly, their clients continuously praise the work they do, in the time that they do it in. Widely-accredited and renowned within the industry, their accreditations include SMAS (Safety Management Advisory Services), HTMA (Highways Term Maintenance Association) and CHAS (The Contractors Health and Safety Assessment Scheme).
Having been with us for over 10 years, they picked Apex at a time when they were expanding quite rapidly, and were looking for a better IT infrastructure. Impressed by our service level and expertise, they’ve never looked back, becoming one of our most loyal customers.
We recently sat down with James Barlow, who works within the analysis and IT departments at RMS, to discuss their fantastic relationship with Apex Computing, and how this has helped their business to develop.
We first asked how they first heard about Apex, and what made them pick us…
‘’We’ve actually used Apex since before I joined the company. I’ve been with the company for 6 years, but Apex, we’ve been using them for a lot longer than that. If I remember correctly, RMS picked Apex because the company expanded significantly – maybe 15 years ago. I think we needed a better IT infrastructure and Apex were recommended and we used them.’’
…and what they have thought about our service level over the years….
‘’Apex are our IT administrators for almost all of our IT needs. So what that means for us is that we have IT equipment that we procure through Apex. We have visits from one of their employees every 2 weeks to do checks onsite and help with any issues that people may have, like problems with computers. We use them all the time for general issues with IT. If anybody has any problems, it usually comes through me and I’ll speak to someone at Apex and one of their engineers usually sorts the problem, which is always a great help. They give us advice on how to structure our IT, which certainly always improves things, so I’m always appreciative of their guidance.
Another way they help is that we have a server which they take offsite backups of and they maintain the server so that everything runs correctly for us. This is vitally important to our operations.
At the minute, we’ve also got a load of Windows 7 machines that need replacing and I’ve been in dialogue with Apex about the best way to go about replacing them. Regardless of what I need, they’re always there to help me out, and that’s the best thing about them, in my eyes.’’
…and what makes us stand out against our competitors…