IT Support In Bolton

Welcome to Apex Computing Services
IT SUPPORT IN BOLTON

Even if you have the best clients in town, the most talented individuals working for you, and you’re confident in your company’s growth, in this climate, businesses, regardless of size or reputation, cannot survive without effective IT support in place. Whether you’re an SME, not for profit or global powerhouse, all businesses in Bolton need to ensure that their networks and servers are always up and running, their applications are aiding functionality, and that should the worst happen, they have suitable backup and recovery solutions in place. Otherwise, unexpected downtime and signal issues will mean more than just a loss of power. You’ll lose clients’ data. You’ll lose clients. You’ll strain key business relationships. You’ll damage your reputation, because you know that both online and off-, people talk. Is it worth taking the risk?

 

If like us, you think not, then we recommend outsourcing all of your IT needs to a company teaming with dedicated professionals, whose experience and expertise is continually praised by the industry. They guide, install, maintain and manage all of our products and services with precision and care, and ensure that our clients understand the value they will get from them. We offer everything from equipment supply, repairs and printing solutions through to hosted desktops, Office 365, backup and recovery. Along with Cyber Essentials, online file storage and software licensing, we’ve got everything you need to keep your clients, and your business safe.  

We are a full service IT Support company based near Media City, Manchester.

IT Support in Bolton for business covering a full spectrum of computer services. We would love to work with you…

IT Support in Bolton

Our Prime Position 

We are a 24/7/365 IT Support business, situated near Media City, Manchester. Just 35 minutes by tram, and 30 minutes by car from Bolton, we are best-placed to meet the needs of all Bolton-based businesses, including those located in Farnworth, Kearsley and Horwich, as well as Little Lever and Great Lever. We place great importance on client service and customer care, taking the time to get to know our clients, their industry, imperative systems and current, and future requirements. Our recommendations are always given with client aims in mind, with optional scalability should they desire it. No requirement is ever out of reach, and we’ll work with you to help make it a reality. Our team truly are technical experts, emphasised by their friendly and professional nature, and should you ever need them onsite, they’ll be there at the drop of a hat. 

Introducing Apex

IT Support in Bolton for business covering a full spectrum of computer services.

 

Apex Computing Services is a well-established Computer Services Company based near Bolton which was established in 2002. Our clients cover a wide range of businesses and no matter what the size of the problem or business, we’re always there to help. Apex Computing offers a free consultation with its customers where requirements can be discussed and arranged.

 

We like to think we stand out from the crowd when it comes to providing IT support in Bolton. Since we are able to provide a coherent range of IT services in Bolton, we can monitor projects through from start to finish and tailor the backup support services you require.

Our Main Services 

Cyber Essentials

Is your business equipped to deal with the hacks, viruses, malware and security breaches that plague every business at least once in their lifetime? With the average cost of a security breach costing £3.5 million in 2018, it may be worth a check, and putting systems in place to prevent downtime, data loss and damages to both your business and clients alike. That’s quite the job, but Cyber Essentials can help, ensuring functions such as your password policy, security policy and anti-malware software are all up to scratch, protecting you from any attack that comes your way.

 

Focusing on five key controls: boundary firewalls and internet gateways; secure configuration; access control; malware protection; patch management, Cyber Essentials is a self-assessment incorporating an evidence-based questionnaire. We can help with everything from scoping and filling out the questionnaire, to conducting our own security audit and making recommendations based on the outcome. Strengthening your position online, this accreditation shows your commitment to client safety and care, boosting confidence in your business.

 

Learn More.

 

Backup & Recovery

What would you do if all of your company data suddenly disappeared? Panic? Cry? Flee the country? Mistakes happen all of the time, as do malicious intent, but with the proper backup systems and recovery plan in place, these acts can have minimal impact on your business operations. Don’t make a disaster out of a difficulty. We can help you to put the right backup and recovery systems in place that ensures ongoing operations and maximum uptime even when your business is being attacked from all angles. 

 

Our Back Up Includes:

  • Site to site replication.
  • Virtualisation and replication of servers.
  • Removable Hard Disk Backup Systems.
  • Sharepoint Backup Services.
  • SQL Database Backups.
  • Network Backups.
  • Disaster Recovery.

 

Our Recovery Includes:

  • Backup of data which is stored in a remote location that can be easily accessed.
  • An offsite location where business can continue to operate if required.
  • An essential list of the equipment which is required to get the business functioning again.
  • A full network diagram and documentation of all systems.
  • A clear plan of procedure and a list of jobs and responsibilities
  • A clear set of instructions to follow to restore your data and systems.

 

Learn more about our backup and recovery options.

 

Free Site Survey

Comprehensive IT Solutions

Competitive Prices

CRB/DBS Checked and Approved Engineers

Guaranteed Response Times

Friendly Support Team

Expert Advice

Microsoft Certified Engineers

Tech Jargon Free Support

Why Bolton-Based Businesses Choose Us?

  • We are located in Manchester, a short journey away, which allows our Bolton-based clients to visit us whenever they like, and our engineers to be onsite quickly should unexpected issues arise.
  • We are a highly-reputable IT Support business, with 5 star reviews, glowing testimonials and key industry accreditations – including being a Cyber Essentials Partner, a Gold Microsoft Partner and an Exclaimer Partner, as well as a Microsoft Small Business Specialist.
  • We have such faith in our service that we offer free site surveys, security audits and bespoke service packages that highlight our expertise and emphasise the importance of our recommendations. 
  • Our 24/7/365 nature means that no issue is ever an issue for long, and we’re always available to help with any queries, questions, concerns or catastrophes.
  • Whether you’re after Cloud Solutions, Cyber Security, Business Continuity or IT Infrastructure, we deliver a service that goes above and beyond industry expectations, proving ourselves as a dependable and worthwhile partner. 

 

If you’re a Bolton-based business looking to upgrade your IT Support, then get in touch with us today and let’s schedule in that audit as soon as possible

What our clients say

CASE STUDY: COMPACT INSTRUMENTS LIMITED 

Compact Instruments, based on Lever Street in Bolton, is a leading manufacturer of portable speed measuring instruments, such as their specialist range of CT6 tachometers. With an emphasis on high quality design and cost-effective solutions, their product offering includes calibration units, electronic stethoscopes, proximity sensors, vibration meters and stroboscopes, as well as encoders and sauter force gauges. A reputable business with extensive expertise, they distribute their products across the globe.

 

When Compact Instruments partnered with us two months ago, they were fed up with their previous IT support company’s service. Unexplained fees, lack of communication and uncooperative methods left them wanting to change companies – fast. Luckily, they chose Apex, and haven’t looked back since.

 

We recently sat down with Lee Crossey-Wilkinson, First Line Support Manager at Compact Instruments, to discuss the service Apex has so far provided them with, and how he sees this evolving over time.

 

We were interested in what made Compact Instruments pick us out of the pool of companies that they interviewed…

 

‘’The first couple of companies that we interviewed, though not terrible – didn’t offer what we needed. We wanted an IT business that had a robust system, so that when you raise a ticket, there’s a much better response time. We had heard that Apex were great with this, and this was highlighted in the interview. More than this, as they talked us through their process, it became apparent that our previous IT company hadn’t been offering us a proper service. Their backup solution was disgraceful, so much so that if a big issue had occurred, our server would have needed to have been rebuilt from scratch. It’s a blessing that Apex came along when they did, as they really opened our eyes as to the level of support we need when it comes to our IT.’’

 

…and what they thought of our initial onsite visit…

 

‘’Martin came in and completed all of the initial set up and migration in an efficient manner, without any problems might I add. Interestingly, we were also in the midst of changing our broadband because we wanted to bring that in house. To help us out, Martin came back out a few weeks later to give us a new ISP and reconfigure out router. He was great, and Apex have always been on hand when we’ve needed them.’’

 

…and how he’s so far found working with us…

bright city view

‘’There’s like a dual responsibility. I do the first line of support in-house and then anything I can’t deal with, I pass this onto Apex. They’ve helped with machine and server issues, and have also carried out server maintenance. 

 

Even though I am the first line of support, I do have annual holidays – so if something crops up while I’m away, it gives me peace of mind knowing that Apex can be contacted. This is part of our protocol and it suits our business that it’s set up this way. I also like that they do a monthly report, detailing the work they’ve done for us, and highlighting systems or machinery that may need updating.’’

 

…and what makes us stand out against our competitors….

 

‘’Besides being cost-effective and always being there, they are also very good with communication. The last IT company we used just came in and they just did what they did. But once Apex came in and looked at the backend and started talking to us, we started to see comparisons between the two companies. Apex are more informative. They talk to us about solutions. They’re much more communicative. They really know their stuff, and that’s what you need in an IT support business.’’

 

…and the benefits we provide their business…

 

‘’We know where we stand now. I know that I can log into a server and understand what to do. As a company, we’re now more involved in that respect. Before, we would have to have contracted work out and been charged X, Y and Z. By being with Apex, I know more about the costs, understand what we’re paying for, and can see the value in it too.’’

 

…and if they’d considered using us for other services…

 

‘’It’s early days, but I’m pretty sure that if I needed a brand new server or a new Nas machine, then I’d speak directly to them and take it from there. We’re thinking about moving into VoIP phones in a few years’ time, and I’m sure we’ll be discussing that with them too.’’

 

…and if they think we’re a good IT Support partner…

 

‘’They’ve been the best one since I’ve been here. They suit us as a company. This is our third IT company – but they’re head and shoulders above the rest. I’d even recommend them to other businesses if the conversation arose.’’

Are you a business in Bolton looking for a new IT support company? Give us a call today on 0161 233 0099 to learn more about our range of services, and why you’ll love working with us.

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