About Kennedy Redford
Founded in 2019 and based in Altrincham, Kennedy Redford is a multi-disciplinary consultancy providing Civil and Structural Engineering, Sustainability and Building Services Design, and Lead Consultant services across sectors including industrial, infrastructure, renewables, manufacturing, commercial and energy from waste. In 2025, the business expanded into Ireland, reinforcing its presence across the UK and Ireland.
With this growth came to need for an It partner that could deliver both technical expertise and proactive support – not just day-to-day fix-it responses but efficiency, clarity and a trusted point of contact.
The ChallengeScaling for Strategic Growth
Before switching to Apex Computing, Kennedy Redford faced several IT frustrations common to growing SMEs:
● Lack of clear communication and responsiveness from their previous provider
● Technical support that was slow or inconsistent with business needs
● No dedicated escalation procedures or reliable account management
These pain points made IT feel like a blocker rather than an enabler – especially as the business expanded its operations internationally.
“Everything is made clear, service is efficient and proactive… our main concern with our previous supplier was a lack of response to support tickets and lack of escalation procedures and account management.”
Smooth and Reassuring Onboarding
Right from the start, Apex set the tone for a partnership-focused engagement:
Personable and Approachable Team
Kennedy Redford found it easy to collaborate with Apex from day one
Clear Communication
The onboarding process was mapped out with transparent steps and prompt answers
Confidence-building Quick Wins
Early on, three legacy laptops failed due to inherited issues. Apex resolved them quickly and kept Kennedy Redford regularly updated, reassuring them that they made the right choice
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