Employee Spotlight: Getting to Know... Ross

Today, we're getting to know one of our T3 Senior Engineers, Ross Ansell, who has been with Apex since February 2024!

How did you get into the IT/MSP world?

I first started working in IT at one of the UK's largest construction companies, but when my friend invited me to join his Managed Service Provider business, it opened my eyes to a whole other side of the industry. One that was fast-paced, varied, and constantly evolving. I joined Apex in February 2024 and this is where I truly discovered the unique appeal of the MSP world. No two days are ever the same here, with new challenges, technologies and opportunities to make a real difference for our clients.

You've just won the lottery - what do you do?

If I won the lottery, I'd jet off on a once-in-a-lifetime trip around the world. Top of the list would absolutely be seeing all Seven Wonders of the World, followed by going on a mission to visit every Disney theme park across the globe. Disney World Florida is already on my list for this year! I'd love to experience the nostalgia and joy all the parks across the world offer. I'd love the blend of adventure, imagination, and magic exploring the Wonders of the World and Disney parks would give me.

What's one thing you wish more people understood about your job?

Everyone thinks IT is just "turning it off and on again", and while that does work for some things, T3 is where the real magic happens. It's deep-diving into technical knowledge, advanced troubleshooting, and staying ahead in a constantly evolving industry. I always have to think outside the box to find creative and unexpected solutions to problems that aren't responding to usual fixes.

Are there any upcoming technologies or trends you're excited about?

I'm really excited how AI has been transforming IT support. While it's opened people up to things like advances in cyber security threats, it's also creating more predictive maintenance, faster resolutions, and smarter automations. It's giving us the tools to be more proactive, efficient, and secure for ourselves and our customers, while freeing us up to focus on complex problem-solving and innovation.

Born and bred in Manchester or moved here?

I moved to Manchester 10 years ago from a small town in Lancashire. The city was the perfect place for me to have better job prospects, especially in IT, and have better social offerings.

What's your favourite hidden gem in Greater Manchester?

You definitely have to visit the Vimto Statue near Sackville Street. It's a wooden sculpture of a giant Vimto bottle surrounded by carved fruits celebrating the drink created in Manchester back in 1908. It's unexpected, fun and a sweet nod to local history. Plus who doesn't love an ice-cold Vimto? It's one of my favourite drinks!

If you weren't in IT, what would you be doing?

I'd be in Texas, living the dream as a BBQ Pit Master. There's just something about slow-smoked brisket, open flames, and crafting the perfect rub and sauce that speaks to me. I'd trade servers for smokers any day! BBQ is a massive passion of mine.

What's one common cyber security myth you'd love to bust?

One myth I'd love to bust is that cyber security is "just an IT problem". It's everyone's responsibility. The strongest firewall or latest security tool can be undermined by a single weak password or clicking the wrong link. Technology is vital, but people and good habits are the first line of defence.

What's your favourite part about working at Apex?

My favourite part about working at Apex is the people. I'm lucky to work with a talented, supportive team of people that make even the busiest days enjoyable. I also love our monthly Culture Club events where we get to spend time with colleagues outside of work and have some fun together. It gives us a really strong sense of team.

What's one thing that makes the Apex team stand out from others you've worked with?

Apex is truly like a family. Whenever anyone has an issue, everyone is ready to jump in and help, no matter what their role. It's created a great place to work that's customer-focused, solves problems fast, and delivers the best possible service together.