IT Support for Charities

When your systems go down, vulnerable people don't get the help they need. We provide 24/7 monitoring, security, and rapid response at fixed monthly costs you can budget for.

Get access to network engineers, security specialists, and GDPR compliance experts without needing to hire full-time IT staff.

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Charity IT Support that Solves Real Pressures for Nonprofits

The Problem

As a charity, you're likely protecting donor and beneficiary data under GDPR whilst trying to get Cyber Essentials certified for grant applications. And when systems fail, its not just an inconvenience; vulnerable people who depend on your services don't get the help they need. Trustees question every IT expense, volunteers arrive with different devices and varying skills, and you can't justify a £50k full-time IT salary.

The Solution

Apex provides charity IT support that prevents problems and protects data at fixed monthly costs. We handle security compliance, help you claim the free Microsoft nonprofit licenses your charity is entitled to, and provide network engineers on demand. Your team focuses on your mission whilst we keep systems running.

Security, GDPR compliance, and Cyber Essentials certification support

Help accessing free Microsoft 365 licenses (10 Premium, 300 Basic)

24/7 monitoring with rapid response to keep services running

IT expertise without full-time salaries, with clear trustee reporting

Protects Data and Keeps Your Services Running

Security that protects vulnerable people and unlocks grants

Your beneficiaries' data stays safe and donor trust stays intact. We handle GDPR compliance, set up the Cyber Essentials certification you need for grant applications, and configure multi-factor authentication properly. You get security that protects people and helps you win funding.

Services stay running when people need you

Downtime means vulnerable people don't get help. Our 24/7 monitoring catches problems before services stop, our UK-based helpdesk responds within agreed SLAs, and we fix issues fast. Your team delivers support from any location without IT getting in the way.

Free Microsoft nonprofit licenses most charities miss

Access the 10 free Premium and 300 free Basic Microsoft 365 licenses your charity's entitled to. We handle the applications, set up secure access for staff and volunteers, configure Teams and SharePoint, and provide training that actually sticks.

Rapid recovery when disasters happen

We back up your email and files daily with tested restore procedures. When ransomware hits or systems fail, we recover your data fast so services can continue. Cloud backup protects you without expensive hardware sitting in an office.

IT expertise without the £50k salary

Get network engineers, security specialists, and compliance experts on demand. We provide clear reporting for trustees, strategic planning that aligns with your mission, and predictable monthly costs. No emergency callouts are eating into your grant funding.

Get Network Infrastructure That Scales With Your Business

Network design that accommodates growth means adding users, devices, or sites doesn't require complete infrastructure overhauls. We plan capacity properly, document everything clearly, and build networks that scale. Your infrastructure supports business growth instead of limiting it.

What Our Charity IT Support Includes

Complete support that keeps your services running, protects vulnerable people's data, and helps you access the free Microsoft benefits you're entitled to.

We protect donor and beneficiary data with proper security controls whilst helping you get the Cyber Essentials certification you need for grant applications. Multi-factor authentication, encrypted backups, and access controls get set up properly from day one.

Service includes:

Firewall management and email security against phishing
GDPR compliance support for donor and beneficiary data
Cyber Essentials certification guidance for grant applications
Security awareness training for staff and volunteers
Data protection policies and trustee-friendly audit documentation
Incident response planning and regular security reviews

Most UK charities don't know they're entitled to 10 free Premium and 300 free Basic Microsoft 365 licenses. We handle the nonprofit application process, migrate your email, set up Teams and SharePoint securely, and train your team to use it properly.

Service includes:

Help applying for and claiming your free nonprofit licenses
Migration from old email systems to Microsoft 365
Secure setup with multi-factor authentication for all users
Teams, SharePoint, and OneDrive configured for collaboration
Training for staff and volunteers with varying digital skills
Ongoing license management and annual renewal support

When your systems go down, vulnerable people don't get help. We monitor everything around the clock and fix problems fast. Our UK-based helpdesk responds within clear SLAs, and we provide remote and on-site support across Manchester and the UK.

Service includes:

Round-the-clock monitoring of servers, networks, and critical systems
Fast response within agreed service levels when issues happen
UK-based helpdesk that answers the phone and fixes problems remotely
On-site visits when needed across multiple charity locations
Proactive alerts before problems stop your services
Clear monthly reporting suitable for trustees and non-technical staff

Ransomware attacks and system failures can't stop your services when people need you. We back up your data daily to the cloud, test recovery procedures regularly, and have clear plans to get you operational fast after any disaster.

Service includes:

Automated daily backups of email, files, and critical systems
Cloud storage that doesn't require expensive on-site hardware
Regular restore testing to ensure backups actually work
Disaster recovery planning for business continuity
Ransomware protection with isolated backup copies
Fast recovery procedures that get services running quickly

Case Study

How We Provide Cost-Effective IT Support for Hallé Concerts Society

Hallé Concerts Society needed responsive IT support that balanced security priorities with the budget realities of a cultural organization. We provide efficient, cost-effective IT management, including proactive monitoring, security improvements, and three-monthly review meetings that maintain oversight of their requirements.

Our clear communication about risks and options, combined with understanding their budget constraints, has enabled them to improve IT security and efficiency whilst managing costs responsibly.

Provided cost-effective IT management.

Balanced security with budget limits.

Improved IT security and efficiency.

Delivered proactive monitoring and reviews.

Trusted by Businesses Across All Sectors

From charities and arts organisations to manufacturers and professional services, Apex supports teams across the UK with reliable IT, clear SLAs and friendly, UK-based engineers.

Why Choose Apex for Charity IT Support?

You need IT support from people who understand charity pressures; tight budgets, trustee accountability, and the fact that downtime means vulnerable people don't get help. Here's what makes us different.

We work around your service delivery hours

Many charities run evening sessions, weekend services, or support people outside 9-5. We provide after-hours emergency support when beneficiaries need your services most. Your drop-in centres, helplines, and residential homes don't shut down at 5pm, and neither do we.

Experience supporting multiple sites on limited budgets

Community centres, charity shops, offices, and residential homes all need reliable IT. We connect different locations securely, train staff who move between sites, and manage volunteers using their own devices. One support contract covers everything without separate bills for each location.

We explain things to trustees who aren't technical

Board meetings need IT updates that make sense to non-technical people. We provide monthly reports showing what we protected, what we fixed, and how spending supports your mission. When trustees ask questions about security or compliance, you get clear answers without jargon.

Support that fits charity funding cycles and busy periods

Grant funding comes in waves and demand peaks at certain times. We adjust support levels during your busiest seasons, align upgrades with funding availability, and help plan IT spending that matches how charities actually operate.

Business-Grade Infrastructure That Scales

Consumer-grade equipment and undersized connections cause problems as your business grows. We specify business-grade connectivity, enterprise wireless systems, and properly designed infrastructure that accommodates growth. Your network supports business expansion instead of requiring complete replacement every few years.

Ongoing Support That Keeps Networks Running

Network infrastructure needs monitoring, maintenance, and prompt issue resolution to stay reliable. We provide ongoing support that keeps your network running properly, handles changes safely, and fixes problems fast. You're not left managing infrastructure yourself or scrambling to find help when something breaks.

Fixed Project Pricing With No Surprises

Network projects work on fixed pricing agreed upfront based on your requirements. Design, equipment, installation, testing, and documentation are all included. You know exactly what you're paying before work starts, with no surprise invoices or hidden charges during the project.

1. Apex Winning Award for IT Support - Manchesters MSP

Ready to plan reliable charity IT support?

Tell us a few details about your organisation. One of our charity IT specialists will get in touch for a no obligation chat about your challenges, goals, and funding timelines. We will outline clear next steps and a simple switch plan.