September 5, 2025
in
Case Study ,
Onboarding
News by Apex Computing
Founded in 2019 in Altrincham, Kennedy Redford Ltd is a multi-disciplinary consultancy specialising in Civil and Structural Engineering, Sustainability and Building Services Design, and Lead Consultant Services. In 2025, the business expanded into Ireland, further strengthening its reach across the UK and Ireland. Kennedy Redford works across a wide range of sectors including industrial and process, infrastructure, renewable energy, manufacturing, residential, commercial and energy from waste and waste management.
With their growth, they needed an IT partner who could match their technical expertise with reliable, proactive support.
Choosing Apex Computing
When evaluating IT providers, Kennedy Redford spoke with several local suppliers. What stood out about Apex was the balance of technical knowledge and great customer service, as well as being the right fit in terms of business size and culture.
"Ultimately Apex presented the best combination of technical knowledge and customer service capability. Apex were also compatible with Kennedy Redford in terms of staff numbers," says Corrie Duncan, Operations Director at Kennedy Redford.
Smooth and Reassuring Onboarding
First impressions matter, and Apex's onboarding team immediately set the tone for a strong partnership.
- Personable and approachable team - Kennedy Redford found Apex easy to work with from day one
- Clear communication - The onboarding process was outlined at the start, and every question was answered quickly
- Confidence from quick wins - When three laptops failed early on (due to inherited issues), Apex's fast action and regular updates reassured Kennedy Redford that they had made the right choice
"The onboarding process was painless, the steps were outlined from the beginning, and any questions were answered when required," said Corrie Duncan. "During, or immediately after our onboarding period, we had 3 total laptop failures (likely due to inherited issues), it felt like Apex were doing their best to fix the problems, and it was refreshing to receive periodic updates (from our account manager) on the ongoing repairs."
From Day One to an Ongoing Partnership
The onboarding experience set the stage for a long-term, proactive relationship. Kennedy Redford values that Apex makes everything clear, keeps service efficient, and provides trusted contacts for both day-to-day needs and bigger projects.
Corrie Duncan added: "The onboarding experience was reflective of the continued successful partnership with Apex, everything is made clear, service is efficient and proactive, we appreciate the way we can turn to known persons within Apex when we have requirements above and beyond the day to day IT service... First impressions were reassuring, the Apex onboarding team was personable, approachable and technically knowledgeable. Our main concern with our previous supplier was a lack of response to support tickets, dubious technical solutions, lack of familiarity with our business, and lack of escalation procedures and account management."
The Result
By choosing Apex Computing, Kennedy Redford gained more than just IT support - they gained a trusted partner. From a seamless onboarding to reliable ongoing service, Apex ensures Kennedy Redford can focus on what they do best: delivering expert consultancy across the UK and Ireland.
